B2B Delivery Lead

Thames Water has an exciting opportunity for a B2B Delivery Lead to be a part of a large-scale transformation project that sits across digital and back office functions. The role offers exposure to multiple business areas, workstreams and commercial partners and gives a chance to inform and drive tangible change in our business.

What you'll be doing as the B2B delivery lead:
You will support the B2B Delivery Manager in this role and be responsible for the workstream for any supporting materials required as part of the new process rollout, including customer comms, and training materials, working with our delivery partners, business SME and wider project team to deliver, and act as the conduit between Developer Services teams and the project team, providing regular updates, clarifying expectations, and seeking feedback. You’ll also manage actions and share decisions that come out of these meetings.

• Articulate and define future improved processes, so the outcome of the requirements for Salesforce supports all stakeholders in simplifying our people processes enabling improved performance.
• Customer and Business requirements and solution validation, ensuring they meet the required purpose, align to policies, and are known and understood by the wider Developer Services teams.
• Test the newly defined processes, share feedback and be on hand to answer queries about the requirements throughout.
• Responsible for preparing affected business areas for transition to the new way of working, including liaising with our delivery partners to ensure design, development and delivery of training, communications and business readiness.
• Responsible for managing business input into UAT execution and sign-off.
• This role is Hybrid – Based at Clearwater Court - RG1 8DB.
• The hours are 36 hours per week Monday – Friday.

What you should bring to the role:

• Good understanding of Developer Customer journeys, challenges and D-MeX feedback/insight to support priority decision-making.
• Previous change management experience with experience in the implementation of customer-focused business change and digital initiatives.
• Proven ability to analyse data and insights from a variety of sources, and make clear recommendations based on evidence to drive step change in service.
• Experience in project-related problem-solving and resilience within a complex business environment.
• Risk management, escalating where appropriate.
• Strong communication and interpersonal skills, including stakeholder management and ability to influence.
• Excellent planning skills and self-management capabilities.

What's in it for you?

• Competitive Salary.
• Annual Leave - Grade B – 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.